Tahir Islam

Experienced IT Manager with over a decade of expertise in delivering end-to-end IT support and managing enterprise IT services across technology, retail, event management, and ship management industries.

Skilled in IT service delivery, ITIL-based service management, incident, problem, and change management, with a strong focus on process optimization and operational excellence. Proven track record of leading service operations, enhancing IT performance, ensuring high system availability, and consistently meeting SLA and KPI targets. Passionate about driving continuous improvement, optimizing IT processes, and delivering reliable, business-focused technology solutions.